Returns and Exchanges

Returns Policy

If you cancel your order before the dispatch of any Items your money will be refunded and the goods will not be delivered.

Refunds or exchanges on undamaged items are available within 7 days of receiving your order. In order to receive a refund or exchange, the item must be unworn and in perfect condition, with the Louise Selby tag still attached and in its original packaging. Refunds will be made to the credit or debit card used to purchase the item. The cost of returning goods is covered by the customer. Please be aware that it can take up to 10 business days for the refund to appear in your account. 

    Faulty Items

    Items are classed as faulty where it can be proven that there has been a defect. Any fault must be brought to our attention within 7 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty.
     

    How to make a return

    When returning Items please obtain proof of posting as we do not accept responsibility for parcels lost in transit.

    Complete the returns form enclosed in parcel.

    • Please neatly fold the item(s) unworn and in perfect condition, with all garment tags still attached, and in their original packaging.
    • Place completed returns form in the parcel.
    • Take your parcel to any Post Office and ask for a proof of despatch.
    • Please keep proof of purchase from the Post Office